Mission

To ensure fairness in Canada's programs for disability pensions and awards and War Veterans Allowances by providing fair and timely appeals for traditional Veterans, Canadian Forces members and Veterans, Royal Canadian Mounted Police applicants, qualified civilians and their families.

Vision

To demonstrate fairness, competence and excellence in service to Canadians by providing independent, consistent and reasonable decisions that are grounded in law.

Values

Impartiality: We value the contribution of all Canadians and provide accountable government services. We administer the law and our processes in an unbiased, fair and effective manner.

Excellence: We strive to provide excellence in service through continuous improvement of quality and ability.

Integrity: All individuals have the right to fair, transparent, and well-reasoned actions and decisions.

Respect: We work together in a spirit of collegiality and treat people with courtesy, diplomacy and respect.

Balance: We foster a workplace where individuals can sustain a healthy balance between their personal and professional lives.