Operating context and key risks
The Board’s operating environment is directly influenced by the unpredictability of the nature and volume of applications. Cases can be complex, especially when it comes to establishing the relationship between the disability and service for entitlement. The main factors affecting the Board’s capacity to conduct hearings are the availability of fully-trained Members and the unpredictability of the time required by applicants and representatives to prepare their cases for hearings.
The Board relies on its Members and staff to provide Veterans and their families with a fair and timely appeal process. As a small tribunal, it faces unique challenges in workforce management and makes ongoing efforts to maintain knowledgeable and skilled Members and staff to deliver its program.
Board Members are Governor-in-Council (GIC) appointees selected from a pre-qualified pool of Canadians. As the membership is dynamic, it is both a challenge and a priority for the Board to maintain a balance of experienced and new Members for expertise and knowledge transfer. The Board’s capability to effectively deliver on its mandate hinges upon an adequate complement of Members appointed through the GIC selection process.
|Risks||Risk response strategy||Link to the
|Link to mandate letter
commitments and any
|Service Delivery and Program
There is a risk that the Board will not be able to meet the demands for timely and transparent service delivery due to factors such as:
There is a risk that frequent changes in the membership may affect the Board’s ability to sustain a workforce with the necessary skills and competencies.
The Board’s corporate risks remain relatively static from year to year. It annually reviews its corporate risks and corresponding sub-risks. This review is informed by the Board’s Strategic Plan and is influenced by the previous year’s Corporate Risk Profile.
The Corporate Risk Profile is an important mechanism for building an overview of the challenges that could affect the Board’s ability to fulfill its Core Responsibility. The annual process:
- builds a common understanding of the Board’s corporate risks;
- supports discussions on priority setting for corporate and operational planning;
- informs resource allocation choices; and
- strengthens program delivery.
For additional information and guidance on risk management principles and practices, consult the risk management guides and tools on the Secretariat’s website.
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