Vision

The Board is recognized as the independent and fair appeal tribunal that ensures Veterans obtain the benefits they are entitled to for service-related disabilities.

Mission

To provide Veterans, Canadian Armed Forces and RCMP members, and their families with timely, respectful hearings and fair, plain-language decisions.

Values

Accountability: We are open and transparent, so that Veterans and Canadians can hold us accountable for our actions and decisions.

Diversity and Inclusion: We are committed to diversity and inclusion, both in the service we provide to Veterans and in striving to be a workplace of choice.

Excellence: We strive to serve Veterans better through continuous improvement and innovation.

Impartiality: We treat Veterans in a fair and unbiased manner.

Independence: We provide Veterans with hearings and decisions that are free from outside influences.

Integrity: We enhance public confidence and trust in the appeal process by being professional and ethical.

Respect: We treat Veterans, and one another, with courtesy and respect.

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