Veterans Bill of Rights
The Veterans Bill of Rights sets out the rights of Veterans and clients in accessing the programs offered through the Veterans Affairs Portfolio. The Veterans Review and Appeal Board is fully committed to upholding the Veterans Bill of Rights in the delivery of its appeal program for applicants.
The Veterans Bill of Rights applies to all clients of Veterans Affairs. They include:
- Veterans with war service
- Veterans and serving members of the Canadian Forces (Regular and Reserve)
- Members and former members of the Royal Canadian Mounted Police
- Spouses, common-law partners, survivors and primary caregivers
- Other eligible dependants and family members
- Other eligible clients
You have the right to:
- Be treated with respect, dignity, fairness and courtesy.
- Take part in discussions that involve you and your family.
- Have someone with you for support when you deal with Veterans Affairs.
- Receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act.
- Have your privacy protected as set out in the Privacy Act.
- Receive benefits and service as set out in our published service standards and to know your appeal rights.
You have the right to make a complaint and have the matter looked into if you feel that any of your rights have not been upheld.
For more information about the Veterans Bill of Rights, visit VAC's Web site and search "Veterans Bill of Rights."